Delivery & Returns

Delivery Information

At Funkybedz, many of our beds and furniture items are manufactured after your order is placed. This allows customers to choose from the available sizes, fabrics, colours, storage options and other product configurations shown on our website.

FREE DELIVERY TO MOST PARTS OF THE UK

Delivery is free to most mainland UK locations. Some postcodes and certain products may carry an additional delivery charge. Any applicable delivery charge should be confirmed before your order is completed.

Delivery times vary depending on the product, configuration and delivery location. Please refer to the delivery information shown on the relevant product page.

Divan beds, mattresses and certain other products may have different delivery times from our manufactured bed frames.

Once your order is ready for delivery, our delivery team or appointed courier will contact you using the telephone number, email address or mobile number provided with your order.

Please make sure your contact details are accurate. If our delivery team is unable to contact you, this may delay your delivery.

Our furniture delivery team will normally contact you to arrange an available delivery date or delivery slot. Please do not take time off work or make arrangements for delivery until the delivery date has been confirmed with you.

Delivery appointments may occasionally need to be changed because of circumstances outside our reasonable control, including vehicle problems, adverse weather, traffic disruption or other operational issues. Where this happens, we will arrange another delivery date as soon as reasonably possible.

We use specialist furniture carriers for many of our deliveries. Some products or delivery areas may be serviced by a different courier.

Unless otherwise agreed, goods are supplied for home assembly. We do not normally remove old beds or mattresses and assembly is not included unless expressly stated on the product page or agreed with us before purchase.

Delivery Areas

Deliveries to some locations, including certain PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW and BT postcodes, may take longer and may incur an additional delivery charge.

Please contact us before ordering if you are unsure whether an additional delivery charge applies to your postcode.

We do not currently deliver to all offshore locations. Please contact us before ordering if your delivery address is on an island or offshore location.

Access and Delivery

Customers are responsible for ensuring that the product ordered will fit through doorways, staircases, lifts, hallways and other access points at the delivery address.

Where our delivery service is to the entrance or communal entrance of the property, this will be confirmed as part of the delivery arrangements. Any additional assistance offered by a delivery driver beyond the agreed delivery service is at the driver's discretion.

Please inform us before delivery if there are unusual access restrictions that may affect delivery.

Cancellations and Returns

We manufacture many Funkybedz products after an order is placed and according to the customer's selected configuration.

Where goods are made to your individual specifications or are clearly personalised, the statutory right to cancel a distance contract may not apply.

This can include products manufactured specifically for you where the specification falls within the legal definition of goods made to the consumer's specifications or clearly personalised.

Where a product is not legally classed as personalised or made to your specifications, your statutory cancellation rights will continue to apply.

If you wish to cancel an order, please contact us as soon as possible. If manufacturing or other work connected with your order has already begun, or costs have already been incurred, we will explain the position that applies to your order.

Any cancellation charge will only be applied where legally permitted and will reflect reasonable costs or losses arising from the cancellation.

Nothing in this policy affects your statutory rights.

Faulty, Damaged or Incorrect Goods

If your goods arrive damaged, have missing parts, are faulty, are not as described, or you receive the wrong item, please contact us as soon as reasonably possible.

We may ask you to provide photographs or other information so that we can understand the issue and arrange the appropriate remedy.

Where appropriate, we may arrange replacement parts, repair, replacement of the product or another remedy in accordance with your statutory rights.

We ask customers to report visible delivery damage within 48 hours where possible. Reporting damage promptly helps us investigate the issue with our delivery company. This request does not affect your statutory rights.

Mattresses and Hygiene

Where a mattress or other product is supplied sealed for health or hygiene reasons, different cancellation rights may apply once the seal has been broken.

This does not affect your rights if the product is faulty, damaged, not as described or otherwise does not conform to your statutory rights.

Important Information

Please check your order carefully before completing your purchase, including the bed size, fabric, colour, storage option, mattress selection and any other configuration choices.

If you are unsure about any option or require a product by a particular date, please contact us before placing your order.

Delivery times may vary during bank holidays, Christmas and other busy periods.

For further information about delivery, cancellations or problems with an order, please contact Funkybedz Customer Service.